Capterra’s team was struggling to prioritize all of their team’s ideas, customer feedback and opportunities. They asked Knurture to help prioritize their 2018 roadmap.
During a two day workshop, we taught the Capterra team how to spot opportunities for growth — by mapping where their users want to make progress, but encounter friction.
“The thing that I got most excited about was seeing all of the opportunities to make the app a lot better and streamline this experience.”
Identifying areas where Capterra's customers encountered struggles, lapses, obstacles, and workarounds was key to prioritizing the product roadmap.
“This process helps companies take feedback and transform it into an actionable roadmap that supports their growth goals.”